Legal
When money paid to us comes back, how to ask, and how long it takes.
Draft — not yet reviewed by a legal advisor
This text was prepared as a starting point and describes what this website actually does. It has not been checked by a qualified legal advisor and should not be relied on as legal advice. It must be reviewed before this site is promoted publicly.
Incomplete
5 details are still outstanding on this page, marked [CLIENT INPUT NEEDED] in the text below. Nothing has been invented to fill the gaps.
Our first conversation, and the counselling we provide around it, is free of charge. There is nothing to refund because there is nothing to pay.
Where a service carries a fee, the amount and what it covers is agreed with you in writing before you pay. [CLIENT INPUT NEEDED — confirm the full list of chargeable services, their fees, and what each fee covers].
[CLIENT INPUT NEEDED — confirm the refund terms. The following is a placeholder structure and has no force until the client confirms it:] our suggested structure is a full refund if you cancel before we have begun work, a proportionate refund reflecting work already done if you cancel part-way, and no refund once the service has been delivered in full.
Fees you pay directly to a government counselling authority, a university or a college are not paid to us and cannot be refunded by us. Registration fees, counselling fees, seat-acceptance fees and tuition are all refunded — if at all — under that authority’s or institution’s own rules. We will help you find and follow the correct process, but the money does not pass through us.
A refund is not available on the basis that a seat was not allotted, that a cut-off moved, or that a college did not offer what you expected. We are paid for guidance and administrative work, not for an outcome we have told you plainly that nobody controls. This is stated on the Disclaimer page as well.
Write to [CLIENT INPUT NEEDED — a monitored email address for refund requests] with your name, the phone number you registered with, what you paid for, and when. We will acknowledge within 3 working days.
[CLIENT INPUT NEEDED — confirm the processing window, commonly 7 to 14 working days]. Refunds are made to the same method you paid from. Your bank may take a few days more to show it.
Write to us first and we will look at it again. If you are still not satisfied, [CLIENT INPUT NEEDED — confirm the escalation contact and, if applicable, the dispute resolution or jurisdiction clause your legal advisor recommends].
Last updated 23 Sept 2026
